Shipping policy

DELIVERY + PREORDER POLICY

QUICK NOTES

• Orders are dispatched within 7 working days, Monday-Friday (excluding Bank Holidays, Christmas Eve, and New Year’s Eve).
• We currently ship using DPD, GLS, or FedEx, depending on your location.
• Delivery is available to mainland Europe only (excluding Switzerland, Norway, and islands off mainland Europe).
• Free delivery is offered within Ireland, Netherlands, Belgium and Germany.
• Estimated delivery time is up to 14 working days from dispatch.
• Tracking information will be provided in your Shipping Confirmation email.
• Preorders follow the delivery schedule specified on the product page.
• Important: Once dispatched, orders cannot be canceled or amended.
• If you are in an apartment, delivery to a concierge or communal area will be considered a successful delivery. If your order is stolen from a communal area, we recommend filing a report with the police.
• If you are in a house or maisonette and you are unavailable at the point of delivery, the courier may delivery to a neighbour, which will be considered a successful delivery. It is the customers responsibility to register with the courier if this is not suitable and/or to rearrange an alternative delivery date.

 

Orders are collected from our warehouse in Amsterdam by our courier partners Monday-Friday, excluding Bank Holidays, Christmas Eve and New Years Eve. We aim to despatch all EU orders within 7 working days. We are unable to ship to Switzerland and Norway for the forseeable future, we also cannot ship to islands off mainland Europe. Currently we ship with DPD, GLS or FedEx according to your location.

Please note - Once an order has dispatched, we cannot cancel or amend your order.
 

Preorders will have a different delivery schedule as detailed on the product page at the time of ordering. Please get in touch via support@totterandtumble.eu if you have any queries.

 

Tarifs de livraison

Tous nos tarifs de livraison ont été subventionnés pour aider nos Totter + Tumblers à sortir le plus possible : 

Cost per playmat	Mainland Country of Delivery
FREE	Ireland, Netherlands, Belgium, Germany
€14.95	Spain, France, Slovenia, Austria, Czech Republic, Denmark, Luxembourg, Poland, Slovakia
€19.95	Italy, Estonia, Hungary, Latvia, Lithuania, Romania
€25.95	Bulgaria, Croatia, Finland*, Greece, Portugal, Sweden

At this time, we are unable to ship to Switzerland or Norway

*For Finland, please be aware that the courier may deliver to your local Parcelshop/Post office for collection only. 

Aside from shipping charges, all our Totter + Tumblers pay the same price for their playmats.

Please note. For some EU locations deemed remote by the courier, there may be additional delivery surcharge of €20.00 per playmat passed on from the couriers, please click here to see the extensive list. We will reach out to you if your region or postal area has a surcharge.

You can expect to receive your Totter + Tumble playmat within 14 working days from dispatch. Within your Shipping Confirmation email you will receive the tracking to follow your playmat on its journey to you. 

En général, les coursiers tentent de livrer le colis une fois et peuvent ensuite l'emmener à votre dépôt ou bureau de poste local pour le récupérer. Nous ne sommes malheureusement pas en mesure d'organiser une nouvelle livraison pour vous, alors suivez attentivement le suivi pour connaître la date de livraison estimée.

Our Delivery Policy and Returns Policy forms part of our Terms and Conditions accepted at purchase.