Détails de l'envoi

For guaranteed pre-Christmas delivery, please order on or before 4th December. 

Orders are collected from our warehouse in the Netherlands by our courier partners Monday-Friday, excluding Bank Holidays, Christmas Eve and New Years Eve. Our wonderful team may sometimes process your order on the weekend, for your order ready to be collected by the couriers on Monday.  We aim to despatch all EU orders within 7 working days. We are unable to ship to Switzerland and Norway for the forseeable future, we also unfortunately cannot ship to islands off mainland Europe.

Les précommandes auront un calendrier de livraison différent, détaillé sur la page du produit au moment de la commande et indiqué dans votre e-mail de confirmation de commande. Veuillez nous contacter via support@totterandtumble.eu si vous avez des questions.

Please note, once an order is placed, we are unable to edit or cancel the order on your behalf so please check the order details carefully before purchase.


Tarifs de livraison

Tous nos tarifs de livraison ont été subventionnés pour aider nos Totter + Tumblers à sortir le plus possible : 

totter and tumble free delivery premium play mats in europe 

*For Finland, please be aware that the courier may deliver to your local Parcelshop/Post office for collection only. 

Aside from shipping charges, all our Totter + Tumblers pay the same price for their playmats.

For EU locations deemed remote by the courier, there may be additional delivery surcharges passed on from the couriers. 

For Non-EU countries based in Europe we are sending delivered duties paid however please note there may be additional customs and duties charges.

Please note,  orders delivered to non-EU countries are sent VAT paid but may be subject to additional local customs, taxes and duties that are payable by the recipient at delivery. Unfortunately we cannot advise on these so please do enquire locally before ordering as original shipping costs can not be refunded if rejected at country of delivery.

You can expect to receive your Totter + Tumble playmat within 14 working days from dispatch. Within your Shipping Confirmation email you will receive the tracking to follow your playmat on its journey to you.

En général, les coursiers tentent de livrer le colis une fois et peuvent ensuite l'emmener à votre dépôt ou bureau de poste local pour le récupérer. Nous ne sommes malheureusement pas en mesure d'organiser une nouvelle livraison pour vous, alors suivez attentivement le suivi pour connaître la date de livraison estimée.


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Totter + Tumble want you to be 100% happy with your purchase so we offer all customers a no-questions-asked money back guarantee. If you are reading this because you are unsure about which playmat design would suit your interiors best, take a look at our Design Guide which should help when you are choosing the perfect design for your home style and discover our Swatch Service to see a sample.


As stated in the Terms & Conditions at purchase, the only conditions applying to returns are as follows:

1. All returns must be unused and in their original condition (including all original, inner and outer protective packaging intact and as it arrived to you) - a baby might use it after all.  

2. Vous devez effectuer votre retour dans les 30 jours suivant la date de votre commande et vous êtes responsable de l'organisation du retour et de tous les frais y afférents.

Our playmats are oversized and heavy. If you want to find out of the cost of a possible return before ordering, our warehouse is based in the Netherlands.

Veuillez noter que vous devez nous informer de toute imperfection sur le tapis de jeu dans les 7 jours suivant sa réception.

3. Les frais d'expédition initiaux ne sont pas remboursés.

4. Les articles soldés et les chèques-cadeaux ne peuvent être retournés.

If you wish to return a playmat or swatch, please contact us at support@totterandtumble.eu as Swatches are dispatched from and returned to the United Kingdom.

Notre politique de livraison et de retour fait partie de nos conditions générales acceptées lors de l'achat.